Kudos to Shutterfly!
|The photo says it all|
Just a quick post to share a wonderful customer service encounter with Shutterfly. I had designed and placed an order for some custom holiday cards. You can see it up above. If you get it, please act surprised when you open it. Anyway when we got the package the interior text, which we had supplied, just didn't ring right. After a day it was decided it needed to be changed. I contacted Shutterfly to see what our options were for placing a new order with different text. I was expecting, since the error was fully on our end and was up front with that while talking with the CS agent, that we would have to place a new order and pay the same prices again. Or that maybe Shutterfly throws us a bone and gives us a percentage discount off the final price. I was in no way prepared for Shutterfly to tell us that they would give us a credit for the same number of cards originally ordered and rush deliver the new order of cards at no charge. And we could keep the original batch. Thanks a lot, +Shutterfly!